Baje App Privacy Policy — How We Handle Your Data

01 Who We Are

This Privacy Policy applies to Baje App ("Baje App", "we", "us", "the platform") — an online gaming platform serving Pakistani players. Baje App provides access to casino games, slots, live casino, fish games, crash games, sports betting (including cricket, PSL, T20 and international matches), and a VIP loyalty programme, all in PKR.

By creating an account or using any service on Baje App — including the website and the Android mobile app — you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein. This Policy works in conjunction with our Terms and Conditions, which govern your use of the platform overall.

If you have questions or concerns about how Baje App handles your personal data, you can reach the support team at any time. Contact details are at the bottom of this page.

02 What Data We Collect

Baje App collects personal data in several categories depending on how you interact with the platform. Below is a summary of the data types we hold and why each is collected.

03 How We Collect Your Data

Personal data is collected through the following channels:

• Direct input during registration: When you create a Baje App account, you provide your name, date of birth, email address and contact details directly through the registration form.
• Account activity: As you use the platform — depositing in PKR, placing bets on cricket or PSL matches, claiming bonuses, playing slots or fish games — your activity is recorded in your account history.
• Identity verification: If you are asked to verify your identity or age, you may submit supporting documentation (such as a copy of your CNIC or other government-issued ID). This is handled securely.
• Payment processing: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment provider shares transaction confirmation data with Baje App to match the transaction to your account.
• Customer support interactions: When you contact the support team by email or live chat, the content of that communication is stored for quality and resolution purposes.
• Automatic collection: Technical and usage data — including your IP address, device type, and session behaviour — is collected automatically through cookies, web server logs, and the mobile app when you use the platform.

05 Who We Share Your Data With

Baje App shares personal data only where it is necessary to operate the platform and deliver services to you. We do not sell your data. The categories of third parties who may receive your data, and the reason for sharing, are set out below:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive the transaction reference data needed to process your PKR deposits and withdrawals. These providers have their own privacy policies governing how they handle data on their end.
• Identity verification providers: Where identity or age verification is required, a secure third-party verification service may process a copy of your submitted documents to confirm authenticity. Document data is not retained by Baje App beyond the verification outcome.
• Game providers: Third-party game developers whose titles appear in the Baje App game lobby may receive a session token or anonymised player reference for the purpose of game delivery and technical support. They do not receive your name, contact details or financial data.
• IT and hosting providers: The technical infrastructure supporting Baje App involves cloud hosting and security service providers. These providers operate under data processing agreements that restrict how they may use any data they access in the course of providing their services.
• Customer support tools: Live chat and ticketing software may process communication data to facilitate support interactions. These tools are bound by confidentiality obligations.
• Legal and regulatory obligations: Baje App may disclose personal data if required to do so by a valid legal process or where disclosure is necessary to protect the safety and security of the platform and its users.

All third-party data processors used by Baje App are required to handle personal data securely, use it only for the stated purpose, and not disclose it to any further parties without authorisation.

06 Cookies and Tracking Technologies

Baje App uses cookies and similar tracking technologies on its website and mobile app. Cookies are small data files stored on your device that help the platform remember your preferences, keep your session active, and understand how visitors use the site.

The types of cookies used on Baje App are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security tokens that protect your account from session hijacking. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand aggregate player behaviour — which games are most popular, how players navigate between sections, and where technical issues occur. This data is used in anonymised or aggregated form and does not identify you personally.
• Preference cookies: Store your platform settings such as language preference and display options so you do not need to reset them on each visit.
• Marketing cookies: Used only if you have opted in to marketing communications. These help us understand whether promotional messages have been seen or interacted with, so we can send you relevant offers — such as cricket betting promotions during a PSL season — rather than generic messages.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics or marketing cookies will not affect your ability to play games, deposit, or withdraw.

07 Data Retention

Baje App retains personal data only for as long as it is needed for the purposes described in this Policy, or as required by applicable obligations. The general retention principles applied are:

• Active account data: Personal information, account history, transaction records and communication logs are retained for the full duration your account remains active, plus a reasonable period thereafter.
• Financial transaction records: PKR transaction records — deposits, withdrawals, bonus claims and bet settlements — are retained for an extended period in line with standard financial record-keeping requirements for anti-money-laundering and dispute resolution purposes.
• Identity verification documents: Copies of identity documents submitted for verification are retained only for as long as necessary to complete the verification process and satisfy record-keeping obligations, after which they are securely deleted.
• Support communications: Chat transcripts and email correspondence with the support team are retained for a defined period to allow for follow-up and quality review, then deleted.
• Closed or suspended accounts: When an account is voluntarily closed or permanently suspended for a breach of terms, core account and transaction data is retained for the applicable retention period before being securely deleted or anonymised.

When personal data is no longer required for any active or retention purpose, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

08 Data Security

Baje App takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include:

• TLS encryption for all data in transit between your device and Baje App's servers.
• Encrypted storage for sensitive account data, including passwords (which are hashed and never stored in plain text).
• Access controls that restrict which internal team members can view personal account data, with access limited to those with a specific operational need.
• Regular security assessments and monitoring of the platform's infrastructure for vulnerabilities or unusual activity.
• Secure data processing agreements with all third-party providers who handle personal data on Baje App's behalf.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe that your account has been accessed without your authorisation, or that your personal data may have been compromised, please contact the support team immediately so the matter can be investigated and your account secured.

You play an important role in your own account security too — use a strong, unique password for Baje App, do not share your login credentials with anyone, and log out of your account when using a shared or public device.

09 Your Rights Over Your Data

As a Baje App account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details at the bottom of this page.

• Right to access: You can request a summary of the personal data Baje App holds about you, including your account details, transaction history, and any identity documents on file.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. Some details — such as your registered name — may require identity verification before changes are processed.
• Right to deletion: You can request deletion of your personal data. This right is subject to limitations where data must be retained for legal, financial, or security reasons. Where deletion is possible, it will be carried out promptly.
• Right to restrict processing: In certain circumstances, you can ask Baje App to restrict how your personal data is used — for example, while a correction or objection request is being reviewed.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time by updating your preferences in your account settings or by contacting support. Opting out of marketing does not affect essential account and transactional communications.
• Right to close your account: You can request closure of your Baje App account at any time. On closure, your real-money PKR balance (excluding active bonus balances subject to unmet wagering requirements) will be returned to your verified payment method.

10 Children's Privacy

Baje App is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age confirmation is part of the registration process and identity verification may be requested to confirm this at any point.

If a parent or guardian believes that a minor has created an account on Baje App without their knowledge, they should contact the support team immediately. Any account confirmed to belong to a person under 18 will be closed without delay, and any deposited funds will be returned to the payment source used. All gaming activity conducted on such an account will be voided.

If you are the account holder and you are using shared devices with family members who include minors, we strongly recommend using your device's parental controls and ensuring your Baje App account is always logged out when not in active use.

11 Changes to This Privacy Policy

Baje App may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services it offers, or other relevant factors. When meaningful changes are made, the "last updated" date at the top of this page will be revised. Where practicable, active account holders will also be notified of significant changes through the platform or by email.

Continued use of Baje App after a Privacy Policy update is posted constitutes acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact support to arrange account closure.

We recommend reviewing this page periodically — particularly if you are a regular player — so you remain informed about how your personal data is being handled.

12 Contact and Complaints

If you have a question about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please get in touch with the Baje App support team. We aim to acknowledge all privacy-related queries promptly and resolve them within a reasonable timeframe.

For questions related to responsible gaming and account self-exclusion, visit the Responsible Gaming page. For general platform rules, see our Terms and Conditions. Answers to common questions are available on the FAQ page.